FAQ's
What payment methods of payment do we accept?
We accept All Payments & PayPal.
How long does shipping take?
Standard shipping usually takes 2 to 5 business days depending on your region and your item. Orders are processed between 24 hours & 72 hours. Shipping costs and times will vary based on location and service.
Do we offer international shipping?
Yes, we ship most countries worldwide. Shipping costs and times will vary based on location
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is our return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
How do I cancel or modify my order?
Please contact us as soon as possible via email if you need to make a modification. We will make modifications if the order has not been processed or shipped, we will do our best to accommodate. We are sorry, at this point, we do not accept order cancellation.
What if my items arrived damaged?
If your items arrived damaged, please contact us by email with a photo of the damage, and we will make exchange accommodations.
Are the products cruelty-free?
Yes, all our products are cruelty-free and made with ethically sourced materials
How can I contact customer support?
You can reach us via email at hello@tiztwelve.com or through our Contact Us page